Email Policy

Our practice does not currently communicate with patients via electronic means. We do not offer electronic consultations. This may change in the future. Patient safety and relevant privacy laws will be addressed when this occurs. Practice staff and doctors should be aware of alternative modes of communication used by the disabled. Staff and Patients using email/SMS or other forms of electronic messaging should be aware that it is not possible to guarantee that electronic communications will be private. All personal health information or sensitive information sent by email must be securely encrypted. (Refer to section 6).

When an email message is sent or received in the course of a person's duties, that message is a business communication and therefore constitutes an official record.

Internal or external parties, including patients may send electronic messages. Messages from patients or those of clinical significance require a response to confirm receipt and should be documented in the patient medial record if appropriate.